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Correspondence

Utilization of the Correspondence Module:

  1. Locate your project in the ACC Project Finder-

To store preexisting correspondence from your email client into the Correspondence tool, use File from email, and select the method that best fits your needs:

  • Project Email Address: For ongoing conversations where you want real-time updates in Autodesk® Build
  • Upload Emails: For completed conversations you want to document (up to 100 emails at once)

File from email dialog showing two options: Project email address and Upload emails

Project Email Address

To incorporate ongoing discussions into correspondences for systematic documentation:

  1. Click the Project email address option.
  2. Copy the project's dedicated email address from the Correspondence tool.
  3. Access your email client.
  4. Add the project email address as a recipient (not BCC) in any new email that you wish to be documented in the tool.
  5. Keep the project email address as a recipient in every reply that you wish to document.

The entire conversation thread will stay updated in Autodesk® Build automatically. You'll receive a notification confirming successful storage, and nonmembers can also add the project email address to maintain complete project communication records.

Add as recipient (recommended): Captures full conversation threads with original senders and automatically includes future replies.

Forwarding (not recommended): Only captures single emails, shows you as the sender instead of the original sender, and doesn't capture future replies.

Helpful Tip: Add the project's email address as a contact in your contact list so adding them to other correspondence is easier. 

OR Upload Emails

The Upload emails option helps you document completed conversations as correspondence. This method is designed for documentation of finished conversations - any new replies to uploaded emails are not captured automatically.

If conversations continue after upload: Upload each new message manually, or continue the conversation from ACC (replies will come from your ACC project account).

Step 1: Download Emails from Your Email Client

Before uploading emails to the Correspondence tool, you need to download them to your computer as individual files.

Microsoft Outlook

  1. Open the Outlook desktop or web application and navigate to your inbox or the folder containing the emails that you want to upload.

  2. Select the email or email thread that you want to save.

  3. Go to File, and then click Save As.

  4. Choose the format of the email.


  • Generate new correspondence
  • Communicate with internal members, groups, companies, and external project collaborators
  • Define and manage correspondence types
  • Save correspondence attachments in the Files tool
  • Respond to correspondence both within and outside the platform
  • Monitor status and due dates
  • Search for and filter through correspondence
  • Store correspondence securely
  • Connect seamlessly with other platform tools
  • Archive irrelevant correspondence
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