Documenting Existing Correspondence

Using the Correspondence Module in Autodesk Construction Cloud (ACC)

Step 1: Locate Your Project

Use the ACC Project Finder to locate the project where you want to store correspondence.

Step 2: Choose a Method to Add Correspondence

You can document existing correspondence using one of two methods:

Option A: Project Email Address

Best for ongoing conversations that need real-time updates in Autodesk® Build.

How to Use:

1. Click Project Email Address in the Correspondence tool.
2. Copy the dedicated project email address.
3. In your email client:
   • Add the project email address as a recipient (not BCC) in new emails.
   • Keep it as a recipient in all replies to maintain the thread.
4. ACC will automatically update the conversation thread.
5. You’ll receive a confirmation notification when the email is stored.

Best Practice:

• Add as recipient (recommended): Captures full threads and future replies.

Helpful Tip:
Add the project email address to your contacts for quick access.

Option B: Upload Emails

Best for completed conversations that no longer require updates.

Important Notes:

• Uploaded emails are static; future replies are not automatically captured.
• If the conversation continues:
  • Upload each new message manually, or
  • Continue the conversation from ACC (replies will come from your ACC project account).

Step 3: Download Emails from Your Email Client

Before uploading, save emails to your computer as individual files.

Microsoft Outlook Instructions:

1. Open Outlook (desktop or web).
2. Navigate to the folder containing the emails.
3. Select the email or thread you want to save.
4. Go to File > Save As.
5. Choose the appropriate format.

https://wiki.businessaffairs.ufl.edu/link/757#bkmrk-step-1%3A-download-ema